Apple users across the world faced difficulties accessing their iCloud account and related services with their Apple ID earlier today (26 January), the result of a major outage in at least one of its data centres.
Reports of the outage first began to appear on social media last night as confused users took to the platforms wondering if they’d been hacked – leading to “Apple ID” trending on Twitter.
According to Apple’s system status page, the issues related to iCloud services such as backup, mail, storage upgrades, web apps, photos and game centre. All issues have now been resolved by the company.
Some users reported being unable to log into the iCloud website, while others struggled to sign into specific apps with error messages about an issue with connecting to Apple ID servers. While not all users were affected, the outage was reported in multiple countries and languages.
AppleInsider reported that some of its staffers could access services such as viewing files stored on iCloud on one device but not on another, while others were able to access services such as Apple Music on their iPhones but not on a Mac.
The outage caused a stir on social media as Apple servers are known to be stable and are not often down.
“Apple services have been fairly stable, so this incident stands out,” Alp Toker, director at internet watchdog NetBlocks, told The Irish Times. “The incident was unusual enough that users around the world blamed their own devices or their internet providers,” he said.
Just a day before the outage was first reported, Apple Support on Twitter posted a video explaining what an Apple ID is and how users can keep it safe. “It should be unique, secure, and never be shared,” the tweet read.
Your Apple ID is the account you use to sign in to all Apple services. It should be unique, secure, and never be shared.
Watch the video to learn more about Apple ID. pic.twitter.com/HPwf5mIXYk
— Apple Support (@AppleSupport) January 24, 2022
The account has been responding to individual tweets about the outage and directing users with an questions to the official Apple ID support page.
Last month, a major outage at Amazon Web Services caused problems on many major websites, including streaming sites Netflix and Disney+ as well as e-commerce giant’s own suite of services – just around the busy time of Christmas holidays.
Earlier in October, Meta platforms Facebook, WhatsApp and Instagram were all down for several hours after a “cascading” network issue took out all of the company’s services for billions of people across the world in its worst outage in years.
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